Policies - Terms and Conditions

Safety & Security

We take security seriously and use encryption to protect information submitted through our website.

• All pages use HTTPS (TLS/SSL encryption).
• We do not store credit card details on our servers.
• Payments are processed through approved payment providers.

Privacy

We respect your privacy. We do not sell or rent your personal information.

• We use customer details to process orders, deliver parcels, and provide customer support.
• If you subscribe to emails, your details are used only to send updates such as specials or news. You can unsubscribe at any time.
• We may record basic technical information (such as IP address, device/browser details, and pages visited) to help prevent fraud, troubleshoot issues, and improve site performance.

Cookies

Our website uses cookies to help the shopping cart and checkout work correctly. Cookies do not identify you personally by name, and do not contain your payment details.

If cookies are disabled, parts of the site (including cart and checkout) may not function correctly.

Returns, Refunds and Exchanges

If there is a problem with an order, please contact us as soon as possible so we can help.

• Returns are accepted within 30 days of delivery (unless otherwise required by Australian Consumer Law).
• Items must be returned in original condition, unused, and with packaging not damaged.
• Please contact us before returning an item so we can provide return instructions.
• Refunds are processed after the return is received and checked.

This policy does not limit your rights under Australian Consumer Law.

Cancelling Your Order

You may cancel an order (or part of an order) if it has not yet been dispatched. If an order has already been dispatched, you can request a return after delivery (see Returns above).

Product Warranties and Use

Items are checked before dispatch. Products should be used only as intended and under appropriate adult supervision. Manufacturer warranties may not apply where an item has been misused, damaged by improper use, or where proof of purchase cannot be provided.

This does not affect your rights under Australian Consumer Law.

Product Availability

Stock levels are updated regularly. In rare cases, a stock error may occur. If an item is unavailable after you place an order, we will contact you and you may choose an alternative, wait for restock (if applicable), or receive a refund for the unavailable item.

Payment Methods

• Credit Card
• PayPal
• Afterpay

Afterpay

To learn more about Afterpay visit our Afterpay page.

Pricing

All prices are in Australian dollars (AUD). Shipping costs are shown during checkout and are a flat rate $9.95 per order Australia wide. We do not add hidden fees or surcharges.