Policies - Terms and Conditions

My Wooden Toys

Established 2006
Postal Address
12 Morgan Rd,
Denmark,
Western Australia,
6333
08 6500 7501

Safety & Security

My Wooden Toys never stores credit card information.
When you shop at My Wooden Toys we implement a variety of security measures to maintain the safety of your personal information. When you place orders or input your personal information, My Wooden Toys uses a secure server. All sensitive information you supply is transmitted via Secure 256-bit Socket Layer (SSL) technology.
SSL locks all information passed from you to My Wooden Toys in an encrypted envelope. This makes it virtually impossible to be intercepted by an unauthorised party.
All our pages are secure in line with modern web standards. A web page security staus can be identified by their URL: they begin with "https://", while standard pages begin with "http://". On all our pages you will see the "https://", envioronment.

Privacy

Your privacy is important to us. My Wooden Toys will never share your personal information with any organisation or individual. If you choose to join our mailing list / newsletter , your contact details will be retained for the sole purpose of keeping you up to date with specials, competitions and general news. Your personal details will never be shared.
My Wooden Toys automatically receives and records information on our server logs from your browser including your Internet Protocol (IP) address, cookie information, and your page requests. This is common practice in any online shop.

Cookies

My Wooden Toys, like other online shops, uses cookies in the operation of its shopping cart. When you visit My Wooden Toys, your unique cookie (a small number) identifies your web browser and your cart contents, but not you personally, or your e-mail address. You will not be able to use our shopping cart if you have cookies turned off.

Refunds and Exchanges

Please don't hesitate to contact us if there is a problem with an order. We can sort out most things very quickly, easily and with a minimum of fuss. A happy customer is very important to us and we endevour to treat you as we would wish to be treated. My Wooden toys will exchange or provide a refund if you are unhappy with your toy. Items must be returned in their original condition, un-used and with no damage to the product or packaging. In order for My Wooden Toys to accept the return, a returns authorisation number MUST accompany it. Please contact us to obtain this number, prior to returning the item. This is to ensure your return goes smoothly and we understand the reasons for the return.
An address for returning the item will be provided with the authorisation number. Please allow 5 days (following receipt) for your refund to be processed.

Cancelling Your Order

You may cancel any item from your toy order or your entire order, provided it has not been dispatched. (Note that My Wooden Toys endeavours to process and dispatch all orders within 24 hours of order placement). Please email us if you wish to cancel or alter your order.
If your order has already been dispatched and you wish to cancel it, you can return the good(s) to us once you have received them. Please see above for further details.

Product Warranties

When items leave My Wooden Toys they are carefully checked to ensure that they are not damaged.
Each item purchased should only be used for the purpose described and always used under proper adult supervision. Children using the items should be of the appropriate age range. Manufacturers warranties will not be valid where...

• 1. The item has been subject to misuse or has not been used in accordance with the product guidelines.
• 2. The manufacturers warranty period has expired.
• 3. Proof of purchase can not be provided.

This returns policy does not affect your statutory rights.

Product Availability

All products listed on our website are held in stock (unless otherwise indicated). On very rare occasions, an error in our inventory may result in an out of stock item being listed as in-stock. If this occurs, My Wooden Toys will contact you within 24 hours. At this point you can choose to replace the item for a different toy; wait for the back order or cancel the item and receive a full refund.

Payment Methods

My Wooden Toys accepts many different payment methods.

• Credit Card
• PayPal
• Bank transfer
• Cheque
• Afterpay

Afterpay is a service which allows you to pay for your purchase over a number of monthly payments you can read about it here...  Afterpay

Pricing

All toy prices are listed in Australian dollars. Total postage charges are clearly indicated during the checkout process and will not exceed $9.95 for standard Australian delivery. My Wooden Toys does not apply any hidden fees or surcharges.