At My Wooden Toys, we prioritize the security of your information. We want to assure you that we do not store any credit card information. To enhance the safety of your personal details during your shopping experience with us, we have implemented robust security measures.
When placing orders or providing personal information, My Wooden Toys utilizes a secure server. All sensitive data you share is transmitted using the latest Secure 256-bit Socket Layer (SSL) technology. This encryption method ensures that all information sent from you to My Wooden Toys is enveloped in a secure, encrypted layer, making it extremely difficult for unauthorized parties to intercept.
We have upgraded all our pages to comply with current web standards. You can easily identify the security status of our web pages by checking the URL, which now begins with "https://". This change reflects the industry's best practices, providing you with a secure online environment for all your interactions with My Wooden Toys.
We prioritize and respect your privacy at My Wooden Toys. Rest assured, we do not disclose your personal information to any organization or individual.
If you decide to subscribe to our mailing list or newsletter, we will only retain your contact details for the explicit purpose of keeping you informed about specials, competitions, and general news. Your personal details will never be shared with third parties.
My Wooden Toys employs standard online shop practices, including the automatic reception and recording of information on our server logs from your browser. This includes your Internet Protocol (IP) address, cookie information, and page requests. This practice is in line with common industry standards and is aimed at enhancing your overall online shopping experience.
At My Wooden Toys, we employ cookies, as do many other online shops, to enhance the functionality of our shopping cart. When you visit My Wooden Toys, a unique cookie (a small identifier) is utilized to recognize your web browser and cart contents. Importantly, this process does not reveal your personal identity or email address. Please note that our shopping cart requires cookies to be enabled, and you won't be able to use it with cookies turned off.
Please don't hesitate to contact us if there is a problem with an order. We can sort out most things very quickly, easily and with a minimum of fuss. A happy customer is very important to us and we endevour to treat you as we would wish to be treated.
My Wooden toys will exchange or provide a refund if
you are unhappy with your toy. Items must be returned in their original condition, un-used and with no damage to the product or packaging.
In order for My Wooden Toys to accept the return, a returns authorisation number MUST accompany it. Please contact
us to obtain this number, prior to returning the item. This is to ensure
your return goes smoothly and we understand the reasons for the return.
An address for returning the item will be provided with the authorisation number. Please allow 5 days (following receipt) for your refund to be processed.
You may cancel any item from your toy order or your entire order, provided it has not been dispatched. (Note that My Wooden Toys endeavours to process and dispatch all orders within 24 hours of order placement). Please email us if you wish to cancel or alter your
If your order has already been dispatched and you wish to cancel it, you can return the good(s) to us once you have received them. Please see above for further details.
When items leave My Wooden Toys they are carefully checked to ensure that they are not damaged.
Each item purchased should only be used for the purpose described and always used under proper adult supervision. Children using the items should be of the appropriate age range. Manufacturers warranties will not be valid where...
All products listed on our website are held in stock (unless otherwise indicated). On very rare occasions, an error in our inventory may result in an out of stock item being listed as in-stock. If this occurs, My Wooden Toys will contact you within 24 hours. At this point you can choose to replace the item for a different toy; wait for the back order or cancel the item and receive a full refund.
My Wooden Toys accepts many different payment methods.
All toy prices are listed in Australian dollars. Total postage charges are clearly indicated during the checkout process and will not exceed $9.95 for standard Australian delivery. My Wooden Toys does not apply any hidden fees or surcharges.