My Wooden Toys
Fig Tree Square,
27 Strickland St,
Safety & Security
My Wooden Toys never stores credit card information.
When you shop at My Wooden Toys we implement a variety of security measures to maintain the safety of your personal information. When you place orders or input your personal information, My Wooden Toys uses a secure server. All sensitive information you supply is transmitted via Secure 128-bit Socket Layer (SSL) technology.
SSL locks all information passed from you to My Wooden Toys in an encrypted envelope. This makes it virtually impossible to be intercepted by an unauthorised party.
When you enter our secure pages a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'. When you enter our checkout pages you will see the 'https://', envioronment.
Your privacy is important to us. My Wooden Toys will never share your personal information with any organisation or individual.
If you choose to join our mailing list / newsletter , your contact details will be retained for the sole purpose of keeping you up to date with specials, competitions and general news. Your personal details will never be shared.
My Wooden Toys automatically receives and records information on our server logs from your browser including your Internet Protocol (IP) address, cookie information, and your page requests. This is common practice in any online shop.
Refunds and Exchanges
Please don't hesitate to contact us if there is a problem with an order. We can sort out most things very quickly, easily and with a minimum of fuss. A happy customer is very important to us and we endevour to treat you as we would wish to be treated. My Wooden toys will exchange or provide a refund if you are unhappy with your toy. Items must be returned in their original condition, un-used and with no damage to the product or packaging. In order for My Wooden Toys to accept the return, a returns authorisation number MUST accompany it. Please contact us to obtain this number, prior to returning the item. This is to ensure your return goes smoothly and we understand the reasons for the return.
An address for returning the item will be provided with the authorisation number.
Please allow 5 days (following receipt) for your refund to be processed.
Cancelling Your Order
You may cancel any item from your toy order or your entire order, provided it has not been dispatched. (Note that My Wooden Toys endeavours to process and dispatch all orders within 24 hours of order placement). Please email us if you wish to cancel or alter your order.
If your order has already been dispatched and you wish to cancel it, you can
return the good(s) to us once you have received them. Please see above for further
When items leave My Wooden Toys they are carefully checked to ensure that they are not damaged.
Each item purchased should only be used for the purpose described and always used under proper adult supervision. Children using the items should be of the appropriate age range. Manufacturers warranties will not be valid where:
1. The item has been subject to misuse or has not been used in accordance
with the product guidelines.
2. The manufacturers warranty period has expired.
3. Proof of purchase can not be provided.
This returns policy does not affect your statutory rights.
All products listed on our website are held in stock (unless otherwise indicated). On very rare occasions, an error in our inventory may result in an out of stock item being listed as in-stock. If this occurs, My Wooden Toys will contact you within 24 hours. At this point you can choose to replace the item for a different toy; wait for the back order or cancel the item and receive a full refund.
All toy prices are listed in Australian dollars. Total postage charges are clearly indicated during the checkout process and will not exceed $9.95 My Wooden Toys does not apply any hidden fees or surcharges.
Thank you, Douglas! Your customer service has been exceptional. It's the first time I've done Christmas shopping online, but you've made it a pleasure. I hope you have a great Christmas and New Year. Looking forward to getting our parcel in the post.
- Rowan -